Last Updated: June 2026
Introduction
At Safari Lala, we strive to provide a transparent and reliable marketplace connecting travelers with hotels, lodges, apartments, villas, safari camps, and travel experiences across Africa.
Because Safari Lala operates as a booking platform that connects guests with accommodation providers and tour operators, refund eligibility depends on the cancellation and refund policies established by each accommodation provider or experience host.
By making a booking or reservation through Safari Lala, you agree to the terms outlined in this Refund and Return Policy.
Accommodation Bookings
Cancellation Before Confirmation
If your booking request has not yet been confirmed by the accommodation provider, any payment made may be fully refunded, subject to payment processing fees where applicable.
Confirmed Bookings
Once a booking has been confirmed, cancellation and refund eligibility will be determined by the accommodation provider’s cancellation policy displayed on the property listing or booking confirmation.
Possible cancellation policies may include:
- Free cancellation within a specified period.
- Partial refund for cancellations made before a certain date.
- No refund for late cancellations or no-shows.
- Non-refundable promotional rates.
Guests are encouraged to carefully review the cancellation policy before completing a booking.
Tours and Experiences
Refunds for tours, safaris, excursions, airport transfers, and other travel experiences are governed by the cancellation terms provided by the tour operator or experience provider.
Depending on the provider’s policy:
- Full refunds may be available for cancellations made within the allowed period.
- Partial refunds may be issued for cancellations made closer to the travel date.
- No refunds may be available for missed activities, late arrivals, or no-shows.
Host or Provider Cancellations
If an accommodation provider or tour operator cancels a confirmed reservation, Safari Lala will work with the provider to:
- Arrange an alternative booking where possible; or
- Facilitate a full refund of any eligible payments made through the platform.
Refund processing times may vary depending on the payment method used.
Refund Processing
When a refund is approved, funds will be returned using the original payment method whenever possible.
Estimated processing times:
- Credit or debit cards: 5–14 business days
- Mobile money payments: 1–7 business days
- Bank transfers: 5–14 business days
Actual processing times may vary depending on banks, payment providers, and local regulations.
Non-Refundable Situations
Refunds may not be available in the following circumstances:
- Failure to arrive for a booking (no-show).
- Early departure from accommodation.
- Missed tours or activities.
- Violation of accommodation or provider policies.
- Non-refundable rates or special promotions.
- Incorrect booking information provided by the guest.
Force Majeure
Refund eligibility during extraordinary circumstances such as natural disasters, severe weather events, government restrictions, pandemics, civil unrest, transportation disruptions, or other events beyond reasonable control will be assessed in accordance with the accommodation provider’s or tour operator’s policies and applicable laws.
Safari Lala may assist in facilitating communication between guests and providers but cannot guarantee refunds in force majeure situations.
Booking Disputes
If a dispute arises regarding a booking, guests should first contact the accommodation provider or tour operator directly.
If the issue remains unresolved, Safari Lala may review the matter and assist both parties in reaching a fair resolution. However, Safari Lala does not guarantee outcomes in disputes between guests and independent providers.
Changes to Reservations
Requests to modify booking dates, guest numbers, room types, or other reservation details are subject to availability and approval by the accommodation provider or tour operator.
Additional charges may apply when modifications are approved.
Contact Us
For questions regarding cancellations, refunds, or booking disputes, please contact:
Safari Lala
Website: https://safarilala.com
Email: info@safarilala.com
Our team will make reasonable efforts to assist guests and accommodation providers in resolving refund-related inquiries as quickly as possible.